Privacy Policy

1. Introduction

SGS Hub ("we", "our", or "us") operates sgshub.eu (the "Service"). This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information Collection and Use

2.1 Personal Information

We collect several different types of information for various purposes to provide and improve our Service to you:

• Email address (for account authentication)
• Name and username
• Server configurations and preferences
• Payment information (processed securely through third-party providers)

2.2 Gaming Platform Integration

When you connect your gaming accounts (Steam, Epic Games), we collect:

• Platform user ID and username
• Profile information (avatar, display name)
• Gaming statistics (playtime, games owned, achievements)
• OAuth access tokens (encrypted and stored securely)

2.3 Server Data

We collect information about your game servers:

• Server configurations (ARK, FiveM settings)
• Server logs and console output
• Performance metrics
• Backup data

2.4 Usage Data

We may also collect information on how the Service is accessed and used. This Usage Data may include information such as your computer's IP address, browser type, pages visited, time and date of visit, and other diagnostic data.

3. How We Use Your Information

SGS Hub uses the collected data for various purposes:

• To provide and maintain our Service
• To manage your game servers and configurations
• To provide customer support
• To display your gaming statistics across platforms
• To sync game data from Steam and Epic Games
• To detect, prevent and address technical issues
• To provide you with news and updates about our Service
• To monitor the usage of our Service

4. Data Security

The security of your data is important to us:

• OAuth tokens are encrypted using AES-256-GCM encryption
• All data transmission uses HTTPS/TLS encryption
• Database connections are secured and encrypted
• Access to personal data is restricted to authorized personnel only
• Regular security audits and updates

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

5. Third-Party Services

We may employ third-party companies and services:

5.1 Gaming Platforms

• Steam - For Steam account integration and statistics
• Epic Games - For Epic Games account integration

5.2 Infrastructure Providers

• Pterodactyl Panel - Game server management
• Cloudflare - DNS and CDN services

5.3 Payment Processing

• Stripe - Payment processing (we do not store credit card information)
• Tebex - Alternative payment processing

6. Your Data Rights

You have the following rights regarding your personal data:

• Access - Request access to your personal data
• Correction - Request correction of inaccurate data
• Deletion - Request deletion of your personal data
• Disconnect - Disconnect gaming platform accounts at any time
• Export - Request a copy of your data in a portable format
• Withdraw Consent - Withdraw consent for data processing

To exercise these rights, please contact us at: privacy@sgshub.eu

7. Data Retention

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your data to comply with our legal obligations, resolve disputes, and enforce our agreements. Gaming statistics and server backups are retained according to your subscription plan.

8. Cookies and Tracking

We use cookies and similar tracking technologies:

• Session Cookies - For authentication and session management
• Preference Cookies - To remember your settings (theme, language)
• Analytics Cookies - To understand how you use our Service

You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

9. Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• • Email: privacy@sgshub.eu
• • Website: https://sgshub.eu